Guest reviews of our 4-star Elegance Suites Hotel

A wonderful experience for a couple's stay, with perfect service and a warm welcome. The restaurant is definitely worth trying. The spa room is spacious, and the terrace is lovely. E-bike rentals are very convenient. The massages and private spa treatments were truly enjoyable (the only slight drawbacks were the massage chairs and the overall upkeep), but it was still an excellent stay that we would love to repeat.

I booked a room for three days—I was happy to find a hotel right on the beach. But location isn’t everything. The customer service is a disaster. Upon arrival, when you ask if you can leave your luggage there while waiting for your room to be ready, they tell you to keep it with you because there’s too much luggage at the front desk, and they tell you you’ll have to come back to pick it up. Then, they call to let you know your suitcase is in your room, but you don’t receive any information—not even the breakfast time, nothing. My room wasn’t cleaned because the very limited staff was prioritizing check-outs. The breakfast isn’t up to the standard of a 4-star hotel—it’s more like an Ibis hotel. In fact, it’s pretty lousy, aside from its convenient location. But there are other hotels on the island’s beaches that are much more concerned with their guests than with profitability.

We had a very pleasant stay.

The hotel is very nice and quiet. The room was very clean and nicely decorated.
The staff were very friendly.
Close to the beach.
No complaints.

Attentive and caring staff, excellent service and amenities.

We highly recommend this establishment, which truly deserves its stars.